Examples:

• Merck / Lufthansa / Bertelsmann: Arvato Systems / INSEAD: Training and individual coaching for executives on issues of Leadership, Rhetoric, and Conflict Management (e.g. in New York, London, Paris, Buenos Aires, Hong Kong, Bangkok)
• Lufthansa / Global Telesales / Bosch Communication Center / Bertelsmann: Arvato Services: Concept and implementation of call-center trainings in the areas Customer Relations, Complaint Management, Reservations, Client Communication (e.g. in Dublin, Liverpool, Frankfurt, Istanbul)
• Pertaining to afore-mentioned clients: Cooperation with Barsfeld Communication concerning the training and implementation of a rhetorical system (irrespective of the language) to deal with written complaints in the area Client Management.
• Merck KGaA / Lufthansa / Bertelsmann: Arvato Systems / INSEAD: Training and individual coaching for executives (e.g. in New York, London, Paris, Buenos Aires, Hong Kong, Bangkok)
• Cognis GmbH, Tesa AG, Beiersdorf AG: Concept and implementation of scientifically-based processes (personnel selection and management potential diagnostics)
• Biederlack GmbH: Coaching (Management and Sales)
• Metro / Global Telesales / Obi: Step-by-step training for junior managers in the areas People Management, Conflict Management and Negotiation (e.g. in Istanbul, Dublin, Munich)

*examples, in part operated for or with TLM (see associates)